Terms & Conditions
Ours is a secured website and be confident to proceed with your payment
There are several options to make your payments through this website
including Credit/ Debit cards and online bank transfer
You can also choose direct payment to our bank account
(Details of our Bank account and IFSC code is given at the final page for payment)
Vikon exports reserves the right to accept or reject an order without disclosing
the reason and our responsibility is limited either to process the order or refund the payment .
In case a product is not available, we will notify and the customer can either
advise us to hold the order or refund the payment
We currently use DTDC courier, Speed post by India post and road transport for bulk shipments
You have to pay the difference in charges in case you prefer to use any other courier / Parcel service
All confirmed orders will be shipped within two business days and bulk orders within seven days
Buyer has to notify us in case the parcel is not delivered within 10 days after receiving the tracking number from us . We do not offer any promised date of delivery as its in the hands of the courier . All what we assure is shipping the order within 2 days after receiving the full payment
Do not accept the parcel if found opened/ damaged or tampered
RETURNS AND REFUNDS
PLEASE READ AND AGREE WITH OUR RETURN POLICY BEFORE YOU RETURN A PRODUCT
Please buy products only after thoroughly understanding its description and operation.
Kindly avoid returns.
1)- Any defect (except warranted products)should be notified within seven days from the date of receiving the shipment 2)- Products which are sold with warranty and found defective during its warranty period will either be repaired or replaced free of cost -No refund offered-One year warranty period is calculated either from its original purchase date or the replacement bill which ever is the latest. Shipping charges paid for the return is reimbursed by adding drippers of equal value in your package but only if Speed post is used for the return. In case of other courier services, this reimbursement of postage charges will be equal to the postage we have originally paid for shipping the product.3)- Free exchange is available for any product if the same is not used but returned within 10 days after receiving and the customer agrees to pay reshipping charges for the exchanged products- Offer expires if the selection of products is not made within 10 days after we receive the returned products. Same conditions applies for refunds but 10% restocking fee will be deducted from the total invoice value and shipping charges are not refundablePRODUCTS SOLD WITH WARRANTY
4)- For any exchange/ replacement / repair or refund, buyer has to first return the product back to our admin office address (please refer our sales invoice or at the bottom of this page) by courier within 7 days from the date of our approval for return at his/her risk,cost and expense.
5)- If a parcel is unclaimed and returned, buyer has to pay its reshipping charges
GREENAGE WATER TIMER:
ONE YEAR REPAIR/ REPLACEMENT WARRANTY AGAINST ANY MANUFACTURING DEFECT
COMPUTER TIMER SWITCH FOR PUMPS :
ONE YEAR REPLACEMENT WARRANTY AGAINST ANY MANUFACTURING DEFECT
THREE MONTHS REPLACEMENT WARRANTY AGAINST ANY MANUFACTURING DEFECT
IF YOU RETURN A PRODUCT , PLEASE USE THE FOLLOWING FORMAT WHICH IS NOW
MANDATORY FOR ALL POSTAL / COURIER SERVICES
(TAKE A PRINT OUT AND PASTE IT ON YOUR PARCEL)
TO WHOMSOEVER IT MAY CONCERN
I hereby declare that the packaging contains :
1..................................................................( product name and quantity)
2..................................................................( product name and quantity)
The contents of this package are being returned for replacement/ return/ warranty purposes.
This movement of goods does not constitute sale and hence does not attract any GST/VAT/CST liability
(Name/ signature and date)
PRODUCTS SOLD WITH WARRANTY WILL EITHER BE REPAIRED OR REPLACED WITHIN ONE BUSINESS DAY
AND SHIPPED THROUGH SPEED POST ON THE NEXT BUSINESS DAY ITSELF
We will not be responsible for any loss or damage during the return of a shipment.
Please pack the product after taking all possible measures to avoid damages during its transit
and please use Speed post for the return
In all cases, we need to inspect the product before processing a replacement
For legal issues, our jurisdiction will be Kozhikode, Kerala state, India
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