Warranty and Repair


ON REPAIR- GREENAGE WATER TIMERS
Not like digital, Greenage Analogue type water timers are repairable to certain extend. These water timers are originally warranted for one year from the date of our invoice. During warranty period, a defective product will either be repaired or replaced  totally free of cost. 

REPAIR AFTER THE EXPIRY OF WARRANTY   
We also undertake repair of a defective GreenAge water timer even after its warranty period of one year but only if the customer comply and agree with the following terms and conditions: 

1).Customer fully understand and agrees that Vikon exports do not assure that all defective water timers are  repairable but only promise its best attempt for a repair  2). Date of purchase should not exceed a maximum 3 years and a proof is required for this 3). Customer who had given a star rating for our product will  only be eligible for special rates for the repair. To verify this, A snap shot  showing star rating with your order number is required 4). Repairs after the expiry period is chargeable but the amount paid will be refunded if the repair is not successful. Including 5℅ GST for servicing, cost of spares and return-shipping, we charge a total Rs. 590/- for the repair of each GreenAge single outlet water timer and Rs.1120/-for the double outlet model and this repairing charges will be double  for a customer who had not given a star rating. 5). It takes a maximum 7 days for any repair after receiving a defective product at our facility 6). A repaired product is warranted for another 120 days from the date of our invoice and in case a repaired machine becomes defective during this warranty period, customer can either request for a free second repair or a full refund of repairing charges (please refer the chart below ) but only after returning the defective product back to us for inspection.7). In case  a water timer send for repair found not repairable, customer will have the following options A) Request to return the product and refund Rs. 490/- (Rs.100/- will be deducted towards return shipping charges) B) Buy a new GreenAge water timer at 30℅ discount on its MRP after adjusting the amount already paid for the repair. 8) If the payment for repair is not received in our account within 10 days after receiving the defective, the product given for repair will be disposed as E waste and Vikon exports will not be responsible to answer on this 9). Vikon exports reserves the right to accept or reject a defective  product for repair without disclosing the reason 10).In case of legal issues, our jurisdiction will be Kozhikode, Kerala, India.

Please whatsapp +91-8089811575 for a REPAIR CODE first as we do not accept any product for repair without  a REPAIR CODE pasted on it for identification. 
If you ship the defective without a Repair code, our liability will be limited to keeping the defective product for 10 days before disposing  9). Please also be informed that Vikon exports reserves the right to send you an already repaired product  with the same warranty conditions instead of the one we received from you. This is intended to save your time and the life of plants.
   
IF YOU ARE AN AMAZON CUSTOMER, YOU ONLY HAVE 90 DAYS FOR GIVING A STAR RATING 
IF YOU HAVE PURCHASED FROM VIKON.IN, THERE IS NO TIME LIMIT FOR GIVING YOUR STAR RATING 

STEPS TO BE TAKEN FOR A REPAIR CODE 
A) WHATSAPP YOUR PROOF OF PURCHASE ( INVOICE COPY / ORDER NUMBER ETC) 
B) WHATSAAP IMAGE OF THE STAR RATING GIVEN 
C) REQUEST FOR OUR REPAIR CODE
D) WHATSAPP AN IMAGE OF THE DEFECTIVE PRODUCT WITH THE REPAIR CODE PASTED ON IT  
E) WHATSAAP YOUR PROOF OF PAYMENT MADE FOR REPAIR

REPAIRING CHARGES
FOR THOSE WHO FULFILL ITEM NUMBER 3 ABOVE: -
1-REPAIRING CHARGES FOR SINGLE OUTLET Rs 496.19/
   5% GST Rs. 23.81
   COURIER Rs. 90.00
   TOTAL Rs. 590.00 ( FIVE HUNDRED NINETY )
2-REPAIRING CHARGES FOR DOUBLE OUTLET  Rs.952.38
   5% GST Rs. 47.62   
    COURIER Rs. 120.00
   TOTAL Rs.1120

FOR THOSE WHO DO NOT FULFILL  OUR CONDITIONS,
RS 1180/- FOR SINGLE OUTLET AND RS. 2240/- FOR DOUBLE OUTLET