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Warranty and Repair


ON REPAIR- GREENAGE WATER TIMERS
Not like digital, Greenage Analogue type water timers are repairable to certain extend. These water timers are originally warranted for one year from the date of our invoice. During warranty period, a defective product will either be repaired or replaced  totally free of cost. 

REPAIR AFTER THE EXPIRY OF WARRANTY   
  • We also undertake repair of a defective GreenAge water timer even after its warranty period of one year but only if the customer comply and agree with the following terms and conditions: 

1).Customer fully understand and agrees that Vikon exports do not assure that all defective water timers are  repairable but only promise its best attempt for a repair  2). Date of purchase should not exceed a maximum 2 years and a proof is required for this 3). Customer who had given a  Five star rating for our product will  only be eligible for special rates for the repair. To verify this, A snap shot  showing the star rating with your order number is required 4). Any repairs after the expiry period is chargeable but the amount paid will be refunded if the repair is not successful. Including 18℅ GST for servicing, cost of spares and return-shipping, we charge a total Rs. 690/- for the repair of each GreenAge single outlet water timer and Rs.990/-for the double outlet model and this repairing charges will be 50% high for a customer who had not given us a star rating 5). It takes a maximum 7 days for any repair after receiving a defective product at our facility 6). A repaired product is warranted for six months from the date of our invoice for repair and in case a repaired machine becomes defective during this extended warranty period, customer can either request for a free second repair or a full refund of repairing charges but only after returning the defective product back to us for inspection.7). In case  a water timer send for repair found not repairable, customer will have the following options A) Request to return the product and refund the payment after deducting Rs.100/- towards return shipping charges.B) Buy a new GreenAge water timer at 30℅ discount on its MRP after adjusting the amount already paid for the repair. 8) If the payment for repair is not received in our account within 10 days after receiving the defective, the product given for repair will be disposed as E waste and Vikon exports will not be responsible to answer on this 9). Vikon exports reserves the right to accept or reject a defective  product for repair without disclosing the reason 10).In case of legal issues, our jurisdiction will be Kozhikode, Kerala, India.

Please whatsapp +91-8089811575 for a REPAIR CODE first as we do not accept any product for repair without  a REPAIR CODE pasted on it for identification. 
If you ship the defective without a Repair code, our liability will be limited to keeping the defective product for 7 days before disposing the same as E waste 9). Please also be informed that Vikon exports reserves the right to send you an already repaired product  with the same warranty conditions instead of the one we received from you. This is intended to save your time and the life of plants.
   
IF YOU ARE AN AMAZON CUSTOMER, YOU ONLY HAVE 90 DAYS FOR GIVING A STAR RATING 
IF YOU HAVE PURCHASED FROM VIKON.IN, THERE IS NO TIME LIMIT FOR GIVING YOUR STAR RATING 

STEPS TO BE TAKEN FOR A REPAIR CODE 
A) WHATSAPP YOUR PROOF OF PURCHASE ( INVOICE COPY / ORDER NUMBER ETC)  AND THE LABEL ON THE BATTERY CHAMBER
B) WHATSAAP IMAGE OF THE STAR RATING GIVEN  IF YOU REQUIRE SPECIAL RATES 
C) REQUEST FOR A REPAIR CODE
D) WHATSAPP AN IMAGE OF THE DEFECTIVE PRODUCT WITH THE REPAIR CODE PASTED ON IT  
E) WHATSAAP YOUR PROOF OF PAYMENT MADE FOR THE REPAIR

REPAIRING CHARGES
FOR THOSE WHO FULFILL ITEM NUMBER 3 ABOVE: -
1-REPAIRING CHARGES FOR SINGLE OUTLET INCLUDING 18% GST
   TOTAL Rs.690.00 ( SIX HUNDRED AND NINETY )
   Rs.500/- FOR REPAIRING + Rs.90.00 GST + Rs.120.00 COURIER 
2-REPAIRING CHARGES FOR DOUBLE OUTLET INCLUDING 18% GST
   TOTAL Rs.990.00( NINE HUNDRED NINETY )
   Rs.750.00/- FOR REPAIRING + Rs.135.00 GST + Rs.105.00 COURIER 

50% EXTRA ON REPAIRING CHARGES FOR THOSE WHO DO NOT COMPLY
WITH OUR CONDITIONS ABOVE.  
TOTAL Rs. 990/- FOR SINGLE OUTLET AND RS. 1200/- FOR DOUBLE OUTLET